Cancellation and Refund Policy — K&L Fit
This is a translation provided for convenience. The Portuguese version prevails in case of any divergence, and Brazilian law applies.
Last updated: October 29, 2026 Version: 1.1. What's new in this version: payments and refunds through Stripe.
This Policy applies to the VIP plan purchased by Trainers. Use as a Client or regular User is free and has no charges.
Legal basis considered:
- Brazil's Consumer Protection Code (Código de Defesa do Consumidor — Lei nº 8.078/1990, "CDC"), in particular art. 49 (right of withdrawal);
- Decreto nº 7.962/2013, the Brazilian decree on e-commerce.
1. Plans and billing
| Cycle | Price | Equivalent to | Billing |
|---|---|---|---|
| VIP Monthly | R$ 29,99 | R$ 29,99/month | every month, automatically |
| VIP 6-month | R$ 161,95 | R$ 26,99/month (10% off) | every 6 months, automatically |
| VIP Annual | R$ 287,90 | R$ 23,99/month (20% off) | every 12 months, automatically |
Payments are processed by Stripe Brasil Soluções de Pagamento – Instituição de Pagamento Ltda. (CNPJ 22.121.209/0001-46), by credit card only. The subscription renews automatically at the end of each cycle until it is canceled.
On the 6-month and Annual plans, we send an e-mail notice 7 days before each renewal, with the date and amount of the charge.
2. How to cancel
2.1. You can cancel at any time, on your own, in the app itself, under My plan → Cancel subscription. You don't need to contact support or give a reason.
2.2. During cancellation we may ask for the reason, optionally. On the monthly plan we also present an offer for you to stay (section 3). The offer never prevents cancellation: the "No, cancel anyway" button is always available on the same screen.
2.3. You receive the cancellation confirmation on screen and by e-mail, with the date your VIP ends. In the case of withdrawal, confirmation is immediate (Decreto nº 7.962/2013, art. 5º, §4º).
3. Retention offer (Monthly plan only)
3.1. When you request cancellation of VIP Monthly, we offer 20% off the next 3 (three) monthly payments: R$ 23,99 instead of R$ 29,99. After that, the price returns to the current price.
3.2. The offer is optional and can be used once every 12 months per trainer.
3.3. The 6-month and Annual plans have no retention offer.
4. Right of withdrawal: 7 days (full refund)
4.1. You can withdraw from the purchase within 7 (seven) calendar days from the first payment of any VIP plan, with a full refund of the amount paid (CDC, art. 49).
4.2. On withdrawal, the VIP ends at the moment of cancellation and the account returns to the Free plan (see section 6).
5. Cancellation after 7 days: no refund
5.1. After the withdrawal period, there is no refund, full or prorated, on any plan (Monthly, 6-month or Annual).
5.2. In return, the VIP remains active until the last day of the period already paid, and the subscription is not renewed. No new charge is made.
5.3. You can undo the cancellation at any time before the end of the paid period. Just turn renewal back on in My plan.
Example: VIP Annual purchased on June 10, 2026 and canceled on October 26, 2026. The VIP stays active until June 9, 2027, and no new charge is made. On June 10, 2027 the account returns to the Free plan.
6. What happens when the VIP ends
When the VIP ends, due to the end of the paid period after cancellation, withdrawal or non-payment:
- the account returns to the Free plan;
- all connected clients lose access to the trainer's workouts and to the chat;
- the trainer can choose 1 (one) client to remain active;
- no data is deleted: connections, workouts, attendance and weight history are kept and become available again if the VIP is reactivated;
- clients without access can keep using the "My workouts" mode.
7. Failure to pay (non-payment)
7.1. If the renewal charge is declined, Stripe makes new attempts and we notify you by e-mail and in the app.
7.2. If payment is not settled within 2 (two) days after the due date, the account is automatically downgraded to the Free plan, with the effects described in section 6.
7.3. When payment is settled, the VIP is reactivated and all clients regain access automatically.
7.4. We do not charge late fees or interest. Only VIP access is suspended.
8. How the withdrawal refund is made
8.1. The refund is requested from Stripe at the moment of cancellation and goes back to the same card used for the purchase. The credit appears within 2 statements, depending on the card issuer.
8.2. If a refund through Stripe is not possible, we will make the refund by Pix (Brazil's instant payment system) to a key held in the trainer's name, upon request at contact.klfitness@gmail.com.
9. Disputed charges (chargeback)
If you dispute a charge directly with your bank or card issuer, the VIP may be suspended until the review is complete. We recommend that you contact us first: contact.klfitness@gmail.com.
10. Changing plans
10.1. To a longer cycle (for example, from Monthly to Annual): the change takes effect from the next renewal.
10.2. To a shorter cycle (for example, from Annual to Monthly): the change takes effect at the end of the cycle already paid.
11. Contact
Questions about cancellation and refunds: contact.klfitness@gmail.com. We reply within 5 days (Decreto nº 7.962/2013, art. 4º, sole paragraph).